Shipping policy

SHIPPING POLICY

Last Updated: June 2026

Thank you for shopping with Home Touch. We are committed to delivering your orders safely and on time.

1. ORDER PROCESSING
• Orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed on weekends or public holidays.
• During high-demand periods, processing may take longer.

2. SHIPPING TIMES
Estimated delivery times:

• United States: 5–12 Business Days
• United Kingdom: 5–12 Business Days
• Canada: 7–15 Business Days
• Australia: 7–15 Business Days
• Other International Locations: 7–20 Business Days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.

3. SHIPPING COSTS
Shipping costs are calculated at checkout based on the destination and selected shipping method.

4. ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

5. DELAYS
We are not responsible for shipping delays caused by:
• Customs inspections
• Natural disasters
• Weather conditions
• Carrier-related issues
• Public holidays

6. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping details. We are not responsible for orders delivered to an incorrect address provided by the customer.

7. LOST OR DAMAGED PACKAGES
If your package is lost or arrives damaged, please contact us within 7 days of delivery. We will work with the shipping carrier to resolve the issue.

8. INTERNATIONAL SHIPPING
International customers may be responsible for customs duties, taxes, or import fees imposed by their country.

9. CONTACT US
If you have any questions regarding shipping, please contact our support team.

Thank you for choosing Home Touch.