Shipping policy

SHIPPING POLICY

Last Updated: June 2026

Thank you for shopping with Home Touch. We are committed to delivering your orders safely and on time.

1. ORDER PROCESSING

• Orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed on weekends or public holidays.
• During high-demand periods, processing may take slightly longer.

2. SHIPPING TIMES

Estimated delivery times:

• United Arab Emirates (UAE): 7–15 Business Days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, public holidays, or courier delays.

3. SHIPPING COSTS

Shipping costs are calculated and displayed at checkout where applicable.

4. ORDER TRACKING

Once your order has been shipped, you will receive tracking information by email if tracking is available.

5. SHIPPING DELAYS

We are not responsible for delays caused by customs inspections, weather conditions, natural disasters, public holidays, or courier-related issues beyond our control.

6. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to an incorrect address provided by the customer.

7. LOST OR DAMAGED PACKAGES

If your package arrives damaged or is lost during transit, please contact us within 7 days of delivery. We will work with the shipping carrier to help resolve the issue.

8. SHIPPING RESTRICTIONS

At this time, we only ship to customers within the United Arab Emirates (UAE).

9. CONTACT US

If you have any questions regarding shipping, please contact us:

Email: alirazapakarmy2@gmail.com

Phone: +968 79207735

Thank you for choosing Home Touch.