Refund policy

REFUND & RETURN POLICY

Last Updated: June 2026

Thank you for shopping with Home Touch.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.

To request a return, please contact us at:

Email: alirazapakarmy2@gmail.com

Please do not send any items back without contacting us first. Return instructions will be provided after your request has been reviewed and approved.

DAMAGES AND ISSUES

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will review the issue and work to provide a suitable solution.

NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

• Perishable goods
• Personalized or custom-made products
• Personal care products
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

EXCHANGES

If you wish to exchange an item, please contact us first. Exchange requests are subject to product availability.

REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us:

Email: alirazapakarmy2@gmail.com
Phone: +968 79207735

Thank you for shopping with Home Touch.